Booking and Payment Policy

Booking an appointment

You can book online in about two minutes, by phone on (778) 800-2905, or by message on Instagram or WhatsApp. The online calendar shows real availability, so what you see is genuinely open.

Please make sure the car is parked somewhere safe and accessible with enough room around it for us to work. A normal driveway, a street spot, or an underground parkade are all fine. We bring our own water and power, so nothing is needed from your home or building.

Arrival times can shift a little with traffic and the job before yours. If we are running behind, we tell you in advance rather than leaving you wondering.

Cancelling or rescheduling

Reschedule or cancel more than 24 hours before your appointment and there is no charge at all, no questions asked.

Inside 24 hours, or if we arrive and the car is not available to work on, we charge a $50 fee for the slot we held for you. We will always call before charging anything, so the first you hear of it is never a charge on your card. Honestly, we would rather move your booking than take a fee, so tell us early and we will sort it out.

Weather

Rain does not stop an interior detail. For exterior work we watch the forecast together and move the slot if we need to, at no cost. We are on the coast and we have made our peace with the weather.

How payment works

When you book, we collect card details to hold the slot. Nothing is charged at that point. You pay at the end of the job, once you have walked around the car and you are happy with it.

You can pay by card, tap, or Apple Pay through Square, by e-transfer, or in cash, whichever suits you. Card payments come with a proper receipt by email, and we can send one for e-transfer or cash too if you need it for expenses. Card details are held by our payment provider, never by us.

Prices and tax

Prices are flat by vehicle size and agreed before we start. All prices are before GST. 5% GST is added at checkout.

Occasionally a car turns out to need more than the package booked, usually heavy pet hair, deep staining, or an interior that has been through more than expected. If that happens we tell you at arrival and give you the choice, rather than quietly doing extra work and adding it to the bill. The price you agreed is the price you pay unless you say otherwise.

The Showroom is quoted in writing after we inspect the paint, because paint condition genuinely varies. That quote is the price.

If something is not right

Tell us before we leave, and we will fix it there and then. That is what the walkthrough is for. If you spot something later, call us: we would much rather put it right than have you quietly disappointed.